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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping (70%) and Front Office (30%) professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Rooms Division Manager you are responsible to plan, organize, direct, control and evaluate the operation, policies and procedures for the operation by participating in the development of pricing and promotional strategies whereby your role will include key responsibilities such as:
•Short and long term planning and day-to-day operations of the rooms and related areas
•Maintain all Hotel Guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met
•Recommend budget and manage expenses within approved budget constraints
•Areas of responsibility / management include: Front Office, Guest Relations, Housekeeping, Security and Recreation
•Responsible for training and developing team members within the rooms division area
•Implement and manage the rooms division’s annual budget, business and marketing plan with the objective to meet or exceed management expectations
•Manage the operations of the division in a consistent manner to ensure a high level of quality and customer satisfaction
•Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Skills
Education, Qualifications & Experiences
You must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera, understand sales systems such as Micros and you have the ability to communicate English clearly, fluently and effectively in writing and reading.
Knowledge & Competencies
The ideal candidate will be a hands-on professional with a solid front office background and excellent business ‘know how’, customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations whereby you should possess following competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Details
Preferred Candidate
Arjaan by Rotana Dubai Media City
Located in the heart of Dubai Media City, Arjaan by Rotana features modern style luxurious home away from home comforts with world-class hospitality services; part of a multi-functional complex that includes an upscale office tower, a courtyard and food court. Arjaan Dubai is ideally located 15 km from Dubai International Financial City and 25 km from Dubai International Airport and a few steps away from the Dubai tram connecting you to other parts of the city. Other attractions in the vicinity include the city’s major shopping malls, golf clubs, the famous JBR district and Dubai Marina. Arjaan by Rotana – Dubai has 242 tastefully furnished rooms, suites, studios and fully furnished Apartments. We cater to all your Business, Leisure, Family and Long-term requirements. The hotel rooms, suites and studios are perfect for your business and relaxing family getaway while enjoying the privacy of your own temperature controlled plunge pool in one of our 18 Premium Suites, Studios or Apartments. The one, two and three bedrooms, suites and apartments will offer you your home away from Home feel as they are fully equipped for your Long Term needs. Dining options include 24hrs room service, Veranda pool-side snack bar and Cilantro Restaurant; at Cilantro we serve delectable buffets for breakfast, lunch, Friday brunch and theme night dinner. Arjaan also has 6 fully equipped meeting rooms with the latest audio-visual equipment and wireless connection that are set to suit everybody's business needs. State-of-the-art Bodylines Fitness & Wellness Club, as well as a temperature controlled swimming pool for adults and children.