General Manager - Trader Vic’s

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As a Trader Vic's General Manager, you are responsible for effectively managing all aspects of the restaurant and bar concept, in order to ensure optimum results are achieved across all facets of the operation, in line with departmental targets, policies and procedures and your role will include key responsibilities such as:

• Be the main point of contact with Trader Vic’s Corporate Office and other Trader Vic’s restaurants in the region
• Communicate on a regular basis with Trader Vic’s Corporate Office and keep the hotel informed of any developments in the company
• Be proficient in the history of Trader Vic’s and be at all times an Ambassador of the Brand
• Be responsible for the Business Plan and strategy
• Be responsible for preparing the Marketing and Promotional Calendar in line with Trader Vic’s and the hotel F&B Marketing Plan
• Be fully in charge of selection and recruitment of Trader Vic’s colleagues in line with Trader Vic’s and Rotana required skills set
• Implement, follow and ensure consistency in all Trader Vic’s and Rotana Standards, Policies and Procedures
• Identify training needs and propose training plans in order to maintain standards of service
• Plan and conduct On and Off job training on a regular basis in order to achieve Trader Vic’s and Rotana service standards and good product knowledge of our colleagues
• Evaluate performance of team and initiate promotions or internal transfers
• Attend daily F&B briefings or meetings and ensure proper communication down to the team
• Prepare duty rota according to the forecast and business trend in order to ensure adequate manpower for operational needs
• Continuously analyse the market and the competition through regular competition checks
• Resolve guests’ complaints directly or consult with the Assistant Trader Vic’s Manager and/or Bar Manager to maintain guest satisfaction

Environment, Health & Safety Responsibilities:

• Adhere with the EHS legislation and EHSMS policies, procedures and EHSMS Manual relevant to their scope of work.
• Conduct and document risk assessment for all procedures and activities with consultation and involvement of departmental colleagues and others, followed by implementation of recommended control measures. Accordingly Health and safety hazard assessment form and Environmental aspect assessment form are prepared.
• Identify and provide required resources in developing and maintaining the EHS system.
• Collect and review relevant EHS data and take action on the outcomes of EHS audits on a regular basis.
• Make sure to fully investigate all incidents reported and to fully implement the preventive measures.
• Ensure effective emergency procedures are in place and practiced regularly.
• Ensure all EHS responsibilities are clearly defined and allocated in position descriptions or duty statements (job descriptions).
• Formulate and implement specific EHS rules for activities conducted within areas under their control, coordinating with other departments or contractors.
• Report to the EHS in-charge, concerned department or Department Head if required in case any colleague or contractors breach EHS rules and procedure within their scope of work.
• Report and document all incidents acquiring within their scope of work, actively participate and cooperate with incident investigation process and take appropriate action as per the investigation recommendation.
• Ensure all colleagues in the department are adequately trained (on job / off job) on EHS on regular basis.

Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of 2 years as a Restaurant and Bar Manager experience. You should have a minimum certification of WSET Intermediate level in wine and spirits. You must be a computer literate with effective communication skills and an excellent command of written and spoken English.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies:

Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations