Heart of the House Supervisor

We’re currently seeking for passionate and dynamic guest focused Food and Beverage professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As a Heart of the House Supervisor,, you are responsible for supervising and coordinate all aspects with regard to the smooth functioning and operation of the Colleague Dining Outlet & Heart of the House , monitoring the menu and food quality, liaising with the catering provider, submitting feedback and suggesting for improvement. Your role is to ensure that cleaning and hygiene standards are adhered to and will include key responsibilities such as:

• Organize, plan and control the day-to-day operations of the Colleague Dining Outlet
• Maintain HACCP cleanliness and hygiene standards
• Check-up of food quality, presentation and set-up of buffet and salad bar on every meals
• Note colleagues food complaints and suggestions to be attended to and resolve to report to the Human Resources and Food & Beverage Department
• Assist in the planning of menus and organize the duty roaster
• Suggest measures to minimize operational cost while carrying out monthly inventories of stores, equipments, etc
• Maintain and prepare food store requisition for Colleague Dining Outlet
• Be responsible for timely meal service as per timings outlined for Colleague Dining Outlet

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with experiences in a similar role. You must also have fluency in both written and spoken English and previous experience in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be service oriented and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results