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Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Al Maha Arjaan by Rotana
With a prime location in Abu Dhabi’s thriving Al Danah district, Al Maha Arjaan by Rotana is a deluxe hotel apartment property that suits guests looking for luxury accommodation option at the heart of the action. With panoramic views of the fast-developing city skyline and the Corniche park, shopping malls, mosques and medical facilities all within walking distance, it is a convenient and desirable place to call home when visiting the UAE capital, plus Abu Dhabi International Airport is just 30 minutes away. Representing a haven of calm and tranquillity in a vibrant location, this urban residence is ideal for short- and long-stay guests who value comfort, space and life’s little luxuries. All 288 rooms and suites are well-designed to suit your busy lifestyle, with work zones, high-quality modern furnishings and in our suites, fully-equipped kitchenettes. For your convenience, private parking is available at the property. Take advantage of our 2 casual dining options that suit your schedule, the hip and laid-back Café 302, located in the lobby, is the place to meet friends or colleagues and drink the best coffee in town, enjoy a light meal or purchase premium retail items. If you are heading to the pool on the rooftop, you can sip a refreshing mocktail at Aquarius Pool Café, or if you prefer to dine in the privacy of your room, our 24-hour in-room dining service is just a phone call away. Al Maha Arjaan can also host private events in its multi-purpose banqueting rooms and elegant boardrooms. From an early-morning swim or workout to a relaxing massage, the Bodylines Fitness and Wellness Club takes care of your physical and mental wellbeing and has panoramic Abu Dhabi views to inspire you. Reach your fitness goals at our fully-equipped gym, while our steam and treatment rooms are the place to unwind or rejuvenate. The recreation centre also boasts a uniquely-designed rooftop pool and an outdoor Jacuzzi.