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Job Description
Job Summary:
We are looking for a detail-oriented Reservations Agent to assist customers with booking reservations for travel accommodations, dining, or events.
Job Responsibility:
- Answering incoming calls and assisting customers with booking reservations
- Providing information on availability, pricing, and amenities
- Processing reservations accurately in the system
- Handling customer inquiries and requests in a professional manner
- Communicating with other departments to ensure smooth operations
Candidate Requirements:
- Proven experience as a Reservations Agent or similar role
- Excellent communication and customer service skills
- Familiarity with reservation systems and software
- Strong attention to detail and accuracy
- Ability to work well under pressure in a fast-paced environment
Skills
Skills:
1. Strong communication skills
2. Excellent customer service skills
3. Ability to work well under pressure
4. Attention to detail
5. Proficiency in using reservation software
6. Multitasking abilities
7. Problem-solving skills
8. Patience and empathy
9. Knowledge of hotel products and services
10. Ability to work in a team environment
Job Details
Amwaj Rotana Jumeirah Beach
Nestled along Dubai’s vibrant The Walk, Amwaj Rotana offers five-star luxury in the heart of the Marina. Just steps from Jumeirah Beach, Beach Mall, and Bluewaters Island—home to Ain Dubai—it’s a prime destination for business and leisure travelers. Dubai’s airports are a 25-minute drive away. Our 301 elegant rooms and suites feature private balconies with breathtaking views of Jumeirah Beach and the Arabian Gulf, plus complimentary Wi-Fi. Elevate your stay with Club Rotana’s exclusive benefits and lounge access. Indulge in award-winning dining, from the world-famous Benihana to JB’s Gastropub, Rosso’s authentic Italian flavors, and Horizon’s global buffet. Relax at Fumo Lounge, Sundeck Pool Bar, or the Atrium Lobby Lounge. Host seamless events in our three conference rooms or the state-of-the-art Sadaf Ballroom. Stay active at Bodylines Fitness & Wellness Club, with pools, a sun terrace, a gym, and spa facilities—all overlooking the stunning coastline. #AmwajRotanaJumeirahBeach