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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
DAMAC Hills 2 Hotel
Damac Hills 2 is an Edge by Rotana managed property that is well located in Dubai’s thriving Damac Hills 2 community, close to golf courses, parks, lakes and malls, and just a short trip by road from the destination’s major attractions including Expo City Dubai, Global Village, IMG Worlds of Adventure, the Hamdan Sports Complex and The Sevens Stadium. Ideal for leisure, business or sports-focused trips, this stylish and contemporary three-star hotel is also near major hubs such as Dubai Studio City, Dubai Science Park, IMPZ, Dubai Production City, Dubai Silicon Oasis, Dubai Sports City, Dubai Outlet Mall, and Dubai Motor City, while Al Qudra’s desert, Duck and Swan Lake and cycling track are all within easy reach. Meeting the lifestyle needs of on-the-go guests, the 295 rooms and suites are thoughtfully designed to maximise space, light and efficiency, with each featuring smart technology and in-room entertainment, as well as modern classic furniture and interiors to enhance comfort and wellbeing. For dining on your doorstep, the Urban Bar Deli is open for breakfast, lunch and dinner, with eat-in and takeaway options available. Serving international dishes and featuring a casual bar, it is a popular spot for meetings and gatherings. Keep in shape at Bodylines Fitness & Wellness Club or take a dip in the two temperature-controlled swimming pools for adults and children. If you are travelling for business, there are four well-equipped meeting rooms for your convenience.