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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Centro Barsha
Centro is a modern, stylish and affordable lifestyle business hotel. Contemporary, chic and effortlessly casual, Centro Barsha suits travellers seeking sophisticated value-for-money accommodation when visiting dynamic Dubai. With a central city location in the heart of vibrant Barsha, just 500 metres from the Mall of the Emirates and its metro station and close to Media City, Internet City, Jebel Ali and the commercial areas of Sheikh Zayed Road and Dubai International Financial Centre (DIFC), it is a convenient hub for business and leisure guests and promises a warm welcome. Make the most of our complimentary shuttle service to the beach and the mall as an added benefit. Choose from 243 rooms and suites, each designed to maximise space, light and efficiency and featuring smart technology and in-room entertainment, as well as modern classic furniture and interiors to promote your comfort and wellbeing. You can dine in or take away, meet or entertain guests and even buy food items and necessities at our modern lifestyle-focused eateries. Try c.taste for casual all-day dining with a difference at breakfast, lunch and dinner; c.mondo, a lively bar featuring several informal zones where you can host business gatherings or small events; and c.deli, Centro's innovative 24-hour take-away dining concept – the place to grab a quick bite or a few groceries. For modern travellers who value efficient business solutions and amenities, our two well-equipped meeting rooms are a convenient and engaging place to convene. For relaxation or rejuvenation, head to our rooftop to swim a few laps in the outdoor temperature-controlled pool or sweat it out in the gym, which is open 24 hours a day.