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Job Description
Summary:
We are looking for a proactive and experienced Team Leader to oversee our Front Desk operations. The Team Leader will be responsible for leading a team of Front Desk Agents, ensuring smooth operations, and providing excellent customer service to all guests.
Job Responsibility:
1. Supervise and train Front Desk Agents on daily tasks and responsibilities.
2. Handle guest inquiries, requests, and complaints in a professional and efficient manner.
3. Monitor and maintain Front Desk procedures and protocols to ensure smooth operations.
4. Coordinate with other departments to ensure seamless guest experiences.
5. Assist in scheduling and performance evaluations of Front Desk Agents.
6. Handle cash transactions and maintain proper records of financial transactions.
Candidate Requirements:
1. Proven experience in a similar role in the hospitality industry.
2. Excellent communication and interpersonal skills.
3. Strong leadership and organizational abilities.
4. Proficiency in MS Office and hotel management software.
5. Ability to work under pressure and handle challenging situations.
6. Diploma or degree in Hospitality Management or relevant field.
Skills
Leadership skills
2. Excellent communication skills
3. Problem-solving abilities
4. Customer service orientation
5. Strong organizational skills
6. Ability to handle difficult situations calmly
7. Knowledge of hotel operations
8. Ability to work well under pressure
9. Team management skills
10. Multi-tasking abilities
Job Details
Preferred Candidate
The Cove Rotana Resort
With a serene beachfront location overlooking the azure waters of the stunning Arabian Gulf, The Cove Rotana Resort promises an unforgettable stay in Ras Al Khaimah. This desirable five-star retreat nestled in a tranquil inlet, which blends world-class dining, leisure and meetings facilities with Arabian charm, is the ideal destination for memorable family getaways or staycations and a popular accommodation choice for business travellers and corporate groups. The city centre, Ras Al Khaimah International Airport and major attractions are all conveniently close by.From our 204 stylish and cosy rooms on the resort hillside, which are ideal for couples or solo travellers, to our 78 luxurious villas with one, two or three bedrooms, some with waterside locations and perfect for families or groups of friends, our accommodation suits your needs and the occasion. With Nubian design influences, well thought-out living spaces and modern amenities, you will feel at home at our beautiful resort.From casual fine dining at Basilico Mediterranean Restaurant and a vast buffet of tempting global cuisine at Cinnamon all-day dining restaurant to laid-back meals, light snacks and refreshing drinks in a variety of inspiring locations at Breeze Bar & Lounge, Breakers Beach Bar & Lounge, Laguna Bay Bar and Sunset Pool Bar, our six dining experiences spoil guests for choice. Our in-room dining service is available 24 hours a day and just a phone call away.Enjoy some fun-filled family time, keep fit or simply relax and be pampered at The Cove Rotana Resort, which features a raft of leisure facilities for guests of all ages including a Bodylines Fitness & Wellness Club with a fully-equipped gym, separate spa facilities with seven massage rooms, two infinity pools and a children’s pool, a 600-metre private beach, water sports galore, a raft of fitness activities, from boot camp to boxing, and a Flipper's Kid's Club.