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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Preferred Candidate
Al Bandar Rotana & Al Bandar Arjaan by Rotana
Situated on the north shore of Dubai Creek, the thriving waterway that runs through the heart of the city, Al Bandar Rotana is a five-star hotel with a prime waterfront outlook. Located on Baniyas Road in one of Dubai’s most prominent business districts, the waterside hotel is just a few minutes by road from the world’s busiest airport, Dubai International, as well as the Dubai World Trade Centre and the Diplomatic District. Major tourism attractions are on the property’s doorstep too, from mega malls to world-famous souqs. The new Al Seef destination is rooted in Dubai’s culture and heritage, with a charming atmosphere that fuses the heritage and modernity of the Emirate. The design-led Rise Dubai Creek Harbour development is also a short drive away, home to live music, DJ sets, movie screenings and unusual casual dining concepts. This modern, architecturally-striking property, features 190 uniquely-designed rooms and suites. Spacious, luxurious and featuring the latest amenities, options range from standard rooms to suites, ideal for business and leisure travellers and families visiting Dubai. Al Bandar Rotana also offers Club Rotana rooms with additional benefits including an Executive Lounge and personalised services. Guests are spoiled for choice with five dining options to suit every taste and occasion. From seasonal authentic food at Gusto Italian Restaurant to Morgan’s Bar & Restaurant, the only gastropub in the area, you are in for a real treat. For casual meals, all-day dining restaurant Salt & Pepper is just the ticket, while Vanilla Lobby Lounge is the place to enjoy tea, coffee and snacks. All outlets are complemented with a terrace overlooking stunning views of the Creek and Dubai’s skyline. Refreshing drinks and snacks can be savoured at The Deck Pool Lounge, while in-room dining is available around the clock. #AlBandarRotana