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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
This position is based at Park Rotana & Park Arjaan Hotel Abu Dhabi.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Preferred Candidate
Park Rotana
Park Rotana is a modern five-star hotel in Abu Dhabi’s dynamic Park Complex, home to Park Arjaan by Rotana, The Residences by Rotana, as well as prestigious media houses, twofour54 and Abu Dhabi Media Zone Authority. Landmark venues and attractions including Sheikh Zayed Grand Mosque and ADNEC are five minutes by road, while Abu Dhabi International Airport and entertainment destination, Yas Island, are just 15 minutes away. Ideal for business or leisure guests, our 318 rooms and suites are spacious, well-lit and feature contemporary furnishings and design. All rooms boast impressive views of Khalifa Park or Sheikh Zayed Bridge and feature a sofa and walk-in shower, while many offer a work desk and living area for extra comfort and convenience. Our six dining venues offer an eclectic range of cuisine and experiences to suit your taste and occasion, including authentic Asian and Italian dishes at Teatro and hearty British classics at Cooper’s Bar & Restaurant, both award-winning restaurants with expansive outdoor terraces. If you are planning a meeting or event, our 2,326 sqm banquet and function area with smart technology and flexible spaces, including a ballroom will meet your needs. Relax or rejuvenate at Bodylines Fitness & Wellness Club, an urban sanctuary where guest wellbeing is our priority. With a fully-equipped gym six treatment rooms, a sauna and steam room and an outdoor pool, you can unwind and recharge during your stay.