Team Leader - Guest Services

Job Summary:
We are seeking a dynamic and experienced Team Leader for our Guest Services department. The Team Leader will be responsible for leading a team of guest service representatives to ensure a high level of customer satisfaction.

Job Responsibility:
1. Supervise and lead a team of guest service representatives.
2. Train new team members on company policies and procedures.
3. Handle escalated customer complaints and issues.
4. Monitor team performance and provide feedback for improvement.
5. Ensure smooth operations at the guest services desk.
6. Collaborate with other departments to enhance the overall guest experience.

Candidate Requirements:
1. Proven experience in a customer service or guest services role.
2. Strong leadership and communication skills.
3. Ability to handle difficult situations with diplomacy and professionalism.
4. Excellent organizational and time management skills.
5. A customer-focused mindset and a passion for delivering exceptional service.

Skills:
Leadership abilities, excellent communication skills, problem-solving skills, customer service orientation, conflict resolution skills, ability to multitask, strong organizational skills, attention to detail, ability to work well under pressure, teamwork skills, knowledge of guest service operations.