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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Valet Parker you are responsible to park and return guest cars in an appropriate manner whereby your role will include key responsibilities such as:
• Ensure guests are greeted upon arrival, tickets are given promptly and cars are parked
• Ensure that cars are delivered within 5 minutes upon guest request
• Maintain an up to date knowledge of the hotel services and respond to guest queries
• Ensure effective handover is done upon duty start, gaining information from earlier shift colleagues
• Make control tours at the main door ensuring that cleanliness is at maximum level
• Forward all guest complaints or problems to Superiors
• Maintain and safeguard all guest car keys and record every car parked
• Establish and maintain good public relations with guests while meeting or exceeding their expectations
• Ensure that airport / crew transportation flow is maintained effectively if applicable
• Treat all clients and colleagues in a polite and courteous manner at all times
• Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
• Be aware of the UAE driving regulations and abide by them
Skills
Education, Qualifications & Experiences
You should ideally have previous experiences in a similar position within the hospitality field. You must also have good command in both written and spoken English and need to be a holder of a valid country Driving License.
Knowledge & Competencies
The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person and with an approachable nature. You are reliable and a safe driver, who stays calm under pressure and should possess following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Al Rawda Arjaan by Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/arjaanhotelapartments/unitedarabemirates/abudhabi/alrawdaarjaanbyrotanaLocated in the heart of Abu Dhabi, Al Rawda Arjaan by Rotana is at a short walking distance from the Al Wahda Mall and is a few minutes away from the Sheikh Khalifa Medical City, Corniche, Mushrif Central Park, Sheikh Zayed mosque, the bus station, all major avenues, attractions and corporate houses in the capital. The hotel is just 20 minutes away from the Abu Dhabi International Airport. Al Rawda Arjaan by Rotana welcomes you to a world of elegance and warmth. It offers traditional Arabic hospitality and exquisite accommodation comprising of 109 studios and suites. Indulge in an appetizing meal at Al Dar, an all-day dining restaurant serving buffet for breakfast and a wide selection of continental cuisine from the a la carte menu for lunch and dinner. Al Dar also offers a delectable variety of cuisine available 24/7 via in-room dining service. Guests with recreation in mind can access the fitness center, located on the 1st floor, features a selection of gymnasium equipment - the ideal venue for a safe and efficient workout.